![]() ![]() ![]() ![]() The reason for this sea change remains murky but for Ticketmaster at least, could this swift shift in business practice be exactly that - a response to the recent Taylor Swift ticket debacle? Why Did Ticketmaster Make Such a Controversial Move? ![]() Was Disney even consulted on the matter? “Disney on Broadway” may now consider quitting Ticketmaster completely and switch to a ticket vendor that can better support their ticket-buying clients. Ticketmaster Throws “Disney on Broadway” Under The Bus “Disney on Broadway” uses Ticketmaster for both their shows on Broadway ( The Lion King and Aladdin) and they have the single loudest voice when it comes to listening to their ticket buyers. Ticketmaster Now Risks Losing “The Disney on Broadway” Contract Ticketmaster often takes so long to respond to requests that the show may have already passed by the time they get back to customers. The most desperate of ticket buyers now need to be prepared to wait days for answers from the underperforming Ticketmaster website. Ticketmaster patrons who have already seen what this new landscape looks like have commented on the chat boards with “Good luck with that!” and “What a mess!” Lost your Ticketmaster Broadway Tickets? Hacked Account? Stolen Credit Card? Anyone wishing to purchase tickets, pose inquiries or receive any manner of support post or pre-purchase now must do so via alternate means. Ticketmaster no longer provides customer service over the phone. Ticket selling behemoth Ticketmaster has apparently had enough of dealing with their ticket-buying consumer base via actual human contact. Ticketmaster Engages Electronic Customer Service Only, Drops Human Contact and Opts For Bots ![]()
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